Professional – Practiced – Knowledgeable
Bona-fide emergencies
The after-hours emergency contact number is for use in bona-fide emergencies only.
An emergency is defined as an event with the reasonable potential to cause significant damage or disruption to the assets of the Unit Plan, or the use of those assets by Unit Holders or Tenants as a result of flood, fire, interruptions to assets or services.
Matters which would fall under the category of an emergency include
- Failure of the access control systems or lifts
- Failure of the garage doors of foyer doors
- Water leaks that are a steady flow and cannot wait until morning. If it has been dripping for an extended period, this does not constitute an emergency unless the leak has increased substantially
- Loss of power to the common areas which is affecting use of the building
- Any matter which is causing a severe and immediate threat to residents safety.
Matters Signature Strata are unable to provide after-hours assistance in the following circumstances
- Access in the event that you lock yourself out of your apartment. Please contact a locksmith, noting if your keys are on a restricted system the details of the locksmith will be identified on the entry doors
- Unauthorised parking in your personal space. Alternate arrangements will need to be made until the next business day
- Loss of power to your individual apartment
- Levies or other general inquiries.
